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5 days ago
As a Working Capital Relationship Manager, you will play a pivotal role in acquiring new business relationships and managing a portfolio of clients to drive growth and profitability.
- Develop and execute strategic plans to acquire new business banking asset relationships through various sourcing channels.
- Collaborate with branch teams to generate and convert leads; update lead status in CRM and follow defined sales processes.
- Identify cross-sell opportunities for liabilities, salary accounts, insurance, and investment products.
- Ensure strong return on capital and improved portfolio yield by leveraging financial and balance sheet analysis skills.
- Maintain and strengthen long-term relationships with business banking customers and their associated entities.
- Resolve customer issues related to trade, foreign exchange, asset servicing, and daily banking transactions.
- Conduct regular client visits and maintain structured call memos in CRM for effective tracking.
- Enhance income per household (IPH) and customer-to-group (CTG) metrics by driving sales and deepening existing relationships.
- Coordinate with credit teams for CAM preparation, approvals, and query resolutions.
- Oversee documentation and ensure timely deferral closure, legal and technical report tracking, and post-disbursement compliance.
- Negotiate terms and pricing with clients while ensuring risk-return alignment.
- Liaise with internal stakeholders: Credit, Ops, Trade Desk, Treasury, CMS, E-Net, and Salary teams for seamless transaction processing and customer servicing.
- Collaborate with other product teams to improve product penetration and customer satisfaction.
- Monitor and maintain portfolio health through regular reviews, housekeeping, and timely renewals of facilities.
- Manage stress accounts proactively and implement appropriate exit, restructuring, or recovery strategies.
- Ensure compliance with KYC, AML, and internal risk guidelines.
- Post-Graduate in Finance / Business Management or Chartered Accountant
- Minimum 2–3 years of experience in Working Capital / BBG sales and service in a Private Sector Bank
- Strong Financial and Balance Sheet Analysis
- Sales, Influencing & Negotiation Skills
- Deep Knowledge of Banking Products and SME Segment
- Strong Communication & Relationship Management
- Problem-Solving & Analytical Thinking
- Knowledge of Regulatory Norms and Banking Compliance
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