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Proactive Customer Service Representative
3 weeks ago
We are seeking an experienced and proactive Customer Support Professional to join our team.
The ideal candidate will handle customer inquiries with empathy and efficiency, ensuring a smooth and positive customer experience. They will also be responsible for follow-ups, data management, and contributing to overall operational excellence.
- Handle customer inquiries via phone, email, WhatsApp, and social media.
- Resolve issues promptly while maintaining a positive and professional attitude.
- Maintain accurate customer records using Excel and internal tools.
- Ensure timely follow-ups and status updates to customers.
- Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions.
- Track complaints, returns, and exchanges efficiently.
- Suggest process improvements for a better customer service experience.
- Prepare daily/weekly reports for management review.
- Bachelor's degree in any discipline.
- 2 to 3 years of relevant experience in customer support or service roles.
- Fluent in English (spoken and written).
- Excellent communication and interpersonal skills.
- Proficiency in MS Excel (data entry, filters, reports).
- Strong follow-up and time management abilities.
- Ability to stay calm under pressure and handle multiple tasks.
As a member of our team, you will have the opportunity to work in a dynamic and supportive environment. You will also have access to ongoing training and development opportunities to help you grow in your career.
OthersIf you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
