Customer Service Representative

11 hours ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000
Job Overview

We are seeking a skilled professional to fill the role of Customer Service Representative. This individual will be responsible for delivering exceptional customer experiences through prompt, professional, and empathetic responses.

Key Responsibilities
  • Manage customer inquiries via multiple channels to ensure timely and effective resolutions.
  • Collaborate with cross-functional teams to resolve complex customer concerns efficiently.
  • Contribute to the development of customer service standards and policies to maintain high customer satisfaction levels.
  • Coordinate with quality assurance teams to ensure compliance with established service protocols.
  • Provide research-based answers to customers to effectively resolve their issues.
  • Maintain accurate records, files, and documentation in accordance with company policies.
Required Skills and Qualifications
  • Graduate degree from a recognized institution.
  • 2-3 years of experience in customer-facing roles, preferably in healthcare or medical devices.
  • Proficiency in MS Office, particularly Excel, SAP, and Outlook.
  • Strong analytical and problem-solving skills, along with excellent interpersonal, oral, and written communication skills.
  • Ability to work collaboratively as part of a team, demonstrating a solution-oriented approach.
Benefits

This role offers a unique opportunity to develop your skills and contribute to the success of our organization. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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