Customer Service Advocate

4 days ago


Ghaziabad, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking an individual to join our customer support function as a highly skilled Customer Support Representative.

About the Role

The ideal candidate will be responsible for managing and resolving issues by communicating with drivers and fleets, enforcing high service standards, and providing excellent customer service support.

Key Responsibilities
  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was completed and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, Operations, Sales and other functions, plus any external stakeholders.
Requirements
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong operational and analytical skills.
  • Excellent English verbal and written communication.
  • Proficiency with Microsoft Office Suite.
  • Able to accommodate a full-time schedule and prioritize tasks effectively.
  • Attention to detail and strong problem-solving skills.
Benefits

We offer a dynamic and fast-paced work environment where you will have the opportunity to grow and develop your skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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