Customer Service Representative

22 hours ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

**Customer Service Expert**

As the primary point of contact for customer queries, you will play a vital role in maintaining long-term relationships and ensuring service satisfaction.

  • Act as the first point of contact for customer inquiries via phone and email, providing timely updates and resolutions to issues.
  • Maintain strong, positive relationships with clients by coordinating with internal teams to deliver smooth operations.
  • Provide support for account setup, documentation, and order processing, ensuring seamless customer experiences.
  • Manage escalations and facilitate proactive communication with customers, resolving service-related concerns efficiently.
  • Assist in onboarding new clients, guiding them through our services and ensuring a smooth transition.
  • Document customer interactions and maintain accurate records in CRM systems, providing valuable insights to management.
  • Gather feedback from customers and share it with management to enhance the overall customer experience.

Qualifications & Skills:

  • Bachelor's degree (preferably in Business or a related field).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills (verbal and written) in English.
  • Problem-solving ability with a customer-first mindset.
  • Good knowledge of North American Trucking operations is preferred.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.

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