
Customer Service Representative Opportunity
2 weeks ago
Job Title: Customer Service Representative Opportunity
About the Role:
We are seeking a skilled customer service representative to provide top-notch support to our clients. The ideal candidate is detail-oriented, patient, and passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Respond to client inquiries via email, chat, and other support channels.
- Troubleshoot basic product and account-related issues.
- Guide clients on platform navigation, features, and subscription queries.
- Escalate technical issues to the product/tech team with clear documentation.
- Maintain and update FAQs, support documentation, and the knowledge base.
- Track, prioritize, and close support tickets within defined SLAs.
- Collect feedback and relay recurring issues or feature requests to the team.
Qualifications & Skills:
- Bachelor's degree in any field (finance background is an advantage).
- 1–3 years of experience in customer service or client-facing roles.
- Excellent communication skills (written & verbal).
- Strong problem-solving ability and patience in handling queries.
- Familiarity with Jira for ticket tracking and issue escalation is beneficial.
What We Offer:
- Opportunity to work in a fast-growing fintech environment.
- Exposure to cutting-edge financial intelligence tools.
- Collaborative and learning-focused atmosphere.
- Competitive compensation and growth opportunities.
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