Work as a Customer Service Representative

5 hours ago


Ghaziabad, Uttar Pradesh, India beBeeCollections Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative

Job Summary:

This role involves providing exceptional customer service support and collections via phone calls. The ideal candidate will possess experience in RCM/DME for a minimum of 1 year.

Responsibilities:

  • Assess and resolve inquiries, requests, and complaints primarily over the telephone.
  • Utilize sound judgment and make decisions within established procedures for each service request.
  • Manage and update customer interactions daily on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.

Requirements:

  • Strong verbal and written communication skills.
  • Neutral accent and good adaptation to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience.
  • Professional, courteous, friendly, and empathetic demeanor.
  • Active listening skills and good data entry & typing skills.
  • Ability to multi-task and contribute to process improvement ideas.

Qualifications:

  • Graduation (any stream).
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

Key Skills:

  • Customer Service.
  • Collections.
  • RCM/DME.


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