Retail Operations Manager

1 day ago

Belgaum, Karnataka, India beBeeRetail Full time ₹ 12,50,000 - ₹ 17,50,000

Job Title: Retail Operations Manager

About the Role:

This is a critical position responsible for driving comprehensive business growth, operational excellence, and team development across a cluster of retail outlets within a designated region.

The ideal candidate will have a proven track record in managing store level P&L, driving financial results, and leading change management initiatives. They will also possess strong analytical skills, exceptional leadership abilities, and a commitment to operational excellence.

Key Responsibilities:

  • P&L Management: Maximize profitability by working closely with the business team to hit revenue and cost targets.
  • Change Management Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.
  • Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams.
  • Customer Experience & Retention: Ensure delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans and driving strong customer engagement.
  • Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports, and providing actionable insights and recommendations to the business team.
  • SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency.
  • Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, provide valuable market feedback, and contribute to the continuous evolution of our retail model.
  • Audit Management: Be accountable for the successful execution of internal and external audits within the area, including pre-audit preparation, active participation during the audit process, and diligent follow-up on all audit findings and recommendations.

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (preferred). A background in wellness, healthcare, or integrated solutions is beneficial.
  • 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
  • Proven track record in managing Store level P&L and driving financial results.
  • Demonstrated experience in leading and successfully implementing change management initiatives.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Exceptional leadership, team-building, and interpersonal communication skills.

Benefits:

  • Opportunity to work in a fast-paced, dynamic environment with a talented team.
  • Competitive salary and benefits package.
  • Professional development opportunities to enhance your skills and career progression.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates.

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