
Experienced Retail Operations Leader
3 days ago
Key Role: Showroom Manager
">The ideal candidate will oversee the retail experience centre, ensuring customer satisfaction and operational efficiency. Key responsibilities include maintaining high standards of housekeeping and hygiene, executing stock and sample audits, and addressing customer queries.
Main Responsibilities:
- Manage the retail experience centre effectively to meet customer expectations.
- Adhere to established retail SOPs at all times.
- Timely execution of stock and sample audits in the showroom.
- Maintain impeccable housekeeping and hygiene standards within the showroom.
- Respond promptly to customer inquiries and complaints.
- Daily reporting to the retail operations team regarding showroom activities.
- Ensure all operational checklists are up-to-date in the experience centre.
- Support sales teams in closing deals.
- Engage with clients during showroom walkthroughs.
Essential Requirements:
- A minimum of 6-12 months' experience in a retail store environment.
- At least one year's experience as a store manager in a retail setting.
- Prior experience in the furniture and home decor industry is desirable.
- Familiarity with MS Office and Google Docs applications.
- Strong knowledge of store operations and SOP management.
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