
Retail Store Operations Director
1 day ago
We are seeking an experienced Store Operations Manager to oversee the smooth functioning of our retail stores and dark stores.
The successful candidate will be responsible for managing the overall operational excellence, including end-to-end oversight of ordering, indenting, receiving, storage, billing, manpower management, customer experience, and adherence to company SOPs.
Main Responsibilities:- Operational Management: Oversee daily operations to ensure efficient store performance.
- Manage inventory levels, ordering, and material movement.
- Ensure accurate stock replenishment and timely delivery.
- Build, lead, train, and motivate store teams to achieve operational excellence.
- Ensure proper staffing and team composition for new units.
- Optimize manpower planning, rostering, and productivity.
- Implement and monitor safety, hygiene, and compliance standards.
- Coordinate license renewals and regulatory requirements.
- Ensure product quality and handling protocols.
- Liaise with central teams for maintenance, marketing activations, and real estate needs.
- Work closely with procurement, finance, and HR for process alignment.
- Monitor store performance metrics (sales, shrinkage, wastage, costs, customer feedback).
- Prepare and present regular reports as per shared formats.
The ideal candidate should have a degree in any field with hotel/retail management preferred, along with 4-5 years of experience in managing retail operations or distribution centres. Strong product knowledge, capabilities to manage staff, and proficiency in MS Office and POS systems are essential. Analytical mindset with data interpretation skills is a must.
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