Retail Performance Specialist

3 days ago

Belgaum, Karnataka, India beBeeTrainer Full time ₹ 40,00,000 - ₹ 80,00,000

**Job Opportunity:**

We are seeking a dynamic Retail Trainer to drive learning and development across our growing eyewear brand.

The successful candidate will be responsible for building retail excellence by delivering impactful training programs to front-line teams, with a focus on sales performance, customer experience, product knowledge, and operational efficiency.

Key Responsibilities:

  • Design and Deliver Training Programs:
  • Design and deliver training programs focused on product knowledge, customer service, sales techniques, and upselling.
  • Conduct in-person and virtual training sessions for retail staff, team leaders, and support roles.

Collaboration and Support:

  • Collaborate with Operations, HR, and Business Teams to identify training needs and performance gaps.
  • Support new store openings and new hire onboarding with structured training rollouts.

Evaluation and Improvement:

  • Regularly assess training effectiveness through assessments, on-floor observation, and performance metrics.
  • Develop digital training content for scalable learning.
  • Track and maintain training MIS: attendance, completion rates, feedback, and post-training performance.

Requirements:

  • Minimum 2-3 years of experience in training, preferably in retail, eyewear, fashion, lifestyle, or e-commerce.
  • Strong communication and presentation skills—both in-person and virtual.
  • Hands-on experience with retail operations, customer handling, and POS systems is a plus.
  • Comfort with virtual training tools, LMS platforms, and digital content creation.

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