Youth Support Specialist
4 weeks ago
As a Youth Support Specialist, you will be the primary point of contact for young people seeking support. Your responsibility will be to provide empathetic and non-judgmental guidance, signpost them to further resources when necessary, and escalate complex cases to ensure their well-being.
Key Responsibilities:- Maintain a minimum of 1-2 shifts per week to engage with new cases within the stipulated timeframe.
- Foster ongoing communication with mentees, ensuring clear expectations are set regarding your availability and handing over cases when not available.
- Manage your workload effectively by regularly updating your Team Leader on your current case load.
- Prioritize confidentiality agreements and maintain accurate records within Teenage Helpline's systems as per internal procedures.
- Escalate cases requiring safeguarding concerns to the Safeguarding Team and complex cases to your Team Leader for management.
- Participate in staff counseling and wellbeing services after dealing with sensitive or triggering cases.
- Engage in additional tasks and projects as assigned by Operations Management during periods of low caseload.
- Effective written and verbal communication skills, including active listening and interpersonal abilities.
- Time management skills to prioritize tasks and manage multiple cases efficiently.
- Relationship-building and networking skills to establish trust with young people and colleagues.
- Emotional resilience and ability to work in a challenging environment while maintaining a professional demeanor.
- Able to understand and address diverse issues with a non-judgmental approach.
- Adaptable communication style to cater to different mentees' needs.
- Detailed note-taking skills using IT platforms and proficient Microsoft application usage.
We strive to create an inclusive team at Teenage Helpline, valuing diversity and promoting a culture that celebrates individual differences. While this role description outlines essential skills and qualifications, we encourage applications from candidates who may not meet every criterion but possess relevant experience and a passion for supporting young people.
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