L2 Systems Excellence Specialist

2 days ago

Vadodara, Gujarat, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Description

As a seasoned Senior L2 Operations Engineer, you will play a pivotal role in ensuring the stability, performance, and reliability of our systems through robust observability practices, incident response readiness, and a commitment to operational excellence.

This position focuses on payment solutions and requires hands-on experience with platforms like Fiserv Enterprise Payments Platform, ACI Universal Payments Framework, SWIFT, and Message Translation Service.

  • Act as a subject matter expert in system recovery processes, ensuring rapid resolution and minimal business impact using technologies such as Java, AWS Cloud Platform/Infra, API Engineering, Mainframe, and observability tools.
  • Design, implement, and maintain monitoring, alerting, and logging solutions using observability tools such as Datadog and Splunk, with automation/custom integration support via Python scripting.
  • Proactively identify risks and implement preventive measures to ensure system stability across distributed and cloud-native environments.
  • Leverage domain expertise in payment protocols (SWIFT, MTS, ACH), standards like ISO 20022, and regulatory frameworks including SEPA and PCI-DSS.
  • Improve incident response workflows, lead critical incident triage, and drive blameless postmortems. Keep documentation current and actionable.
  • Analyze recurring issues, perform deep-dive investigations, and collaborate across teams to implement long-term fixes and resiliency strategies.
  • Develop automation scripts (Python, Bash, PowerShell) for routine tasks, system health checks, and self-healing mechanisms to reduce manual intervention.
  • Work closely with Engineering, DevOps, and Business stakeholders to align operations with business goals and coordinate production readiness for deployments.
  • Exposure to tools like Istio and Launch Darkly to support traffic management and controlled feature rollouts.
  • Participate in release planning and coordination, pre/post-deployment validations, and production cutover support.
Required Skills and Qualifications

The ideal candidate will possess:

  • Bachelor's degree in Computer Science, IT, or a related field.
  • 7+ years of experience in L2 operations, incident management, and system recovery.
  • Deep knowledge of the Enterprise Payments Platform (EPP) and modern payment processing protocols.
  • Experience with payment gateways, fintech APIs, and ISO 8583/ISO 20022.
  • Proficiency in Java, AWS Cloud Platform/Infra, API Engineering, and Mainframe systems.
  • Advanced experience with observability tooling (Datadog, Splunk) and Python scripting for integrations and automation.
  • Strong Linux/Unix systems knowledge and understanding of cloud environments (AWS, Azure, or GCP).
  • Familiarity with CI/CD pipelines, Docker, Kubernetes, and ITSM tools.
  • Experience with SQL/NoSQL database monitoring and troubleshooting.
  • Understanding of distributed systems and microservices architectures.
  • Excellent problem-solving skills and ability to perform under pressure.
Benefits and Others

Additionally, we offer:

  • Opportunities for growth and professional development.
  • A collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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