L1 Help Desk Specialist

2 days ago


Vadodara, Gujarat, India beBeeSupport Full time US$ 40,000 - US$ 60,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide exceptional support to internal customers, troubleshooting technical issues and resolving problems in a timely manner.

The ideal candidate will have a strong understanding of IT systems and a passion for delivering outstanding customer service. They will be able to work independently, prioritize tasks effectively, and communicate clearly with stakeholders.

  • Key Responsibilities:
    • Provide Level 1 technical support for hardware, software, and network connectivity issues
    • Record, categorize, and prioritize incidents in the ticketing system
    • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs

Required Skills and Qualifications:

  • Education: Diploma or Bachelor's Degree in Computer Science, Information Technology, or related field
  • Experience: 1-3 years of experience in IT Service Desk or desktop support roles
  • Knowledge: Basic knowledge of Windows OS, MS Office Suite, and Active Directory

Preferred Qualifications:

  • ITIL Foundation certification
  • A+ / MCSA / HDI certification

Benefits:

• Opportunity to work with a dynamic team

• Professional development opportunities

• Competitive compensation package

How to Apply:

If you are a motivated and organized individual who is passionate about delivering excellent customer service, please submit your application along with your updated CV.



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