
HR Systems Support Specialist
7 days ago
We are seeking a skilled professional to provide expert support for HR technology and systems, specifically in the areas of compensation management, employee central, and onboarding 2.0.
The ideal candidate will possess hands-on experience with compensation worksheets, templates, and role-based permissions (RBP), as well as a strong understanding of system configuration, data integrity, and integration between modules.
This role ensures the ongoing stability, accuracy, and efficiency of HR technology and supports business users with day-to-day system needs.
Key Responsibilities:- Provide day-to-day functional and technical support for SuccessFactors Compensation, Employee Central, and Onboarding 2.0 modules.
- Resolve user issues, answer system queries, and troubleshoot data or configuration problems.
- Monitor workflows and maintain user access, ensuring compliance with data security protocols.
- Maintain and configure compensation worksheets, templates, guidelines, budgets, and eligibility rules.
- Support annual and off-cycle compensation planning processes.
- Ensure accurate data flow between EC and Compensation; troubleshoot mapping or logic errors.
- Manage employee lifecycle configurations, business rules, event reasons, and workflow approvals.
- Support position management, foundation objects, and organizational structure updates.
- Ensure high data integrity and alignment across HR modules.
- Configure and troubleshoot Onboarding templates, forms, tasks, and pre-day 1 processes.
- Resolve onboarding process failures, data mapping issues, and integration to EC.
- Maintain and troubleshoot role-based permission groups and roles across modules.
- Ensure users have appropriate access based on their roles and security policies.
- Support RBP audits, documentation, and periodic reviews to ensure compliance.
- Monitor integrations between EC, Compensation, and Onboarding via SAP CPI or Boomi.
- Participate in testing for quarterly SAP releases, system changes, and enhancements.
- Validate interface files, troubleshoot data flow issues, and coordinate with technical teams.
- Maintain system documentation, SOPs, and user guides.
- Train HR users on worksheets, templates, onboarding workflows, and security access.
- SAP Certified in SuccessFactors Compensation Management.
- 4 years of hands-on experience in a system support or HRIS analyst role.
- Working knowledge of:
- Compensation Worksheets and Templates
- Employee Central
- Onboarding 2.0
- Role-Based Permissions (RBP)
- Strong understanding of HR data models, processes, and compensation planning.
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