Customer Resolution Specialist

2 days ago

Thāne, Maharashtra, India beBeeComplaintManagement Full time ₹ 2,00,000 - ₹ 4,00,000
Job Title: Customer Resolution Specialist

The primary responsibility of a Customer Resolution Specialist is to effectively manage and resolve customer complaints in a timely and efficient manner. The role involves receiving and assessing customer complaints, conducting thorough investigations to understand the nature of the issue, and providing clear and empathetic communication to customers.

Key Responsibilities:

  • Receive and assess customer complaints or issues through various channels, including phone, email, and in-person interactions.
  • Conduct investigations to gather relevant details from customers, employees, and other stakeholders, analyzing complaints to identify recurring problems or patterns.
  • Develop and implement effective solutions to address customer complaints, providing refunds, replacements, or service improvements as necessary.
  • Maintain accurate records of customer complaints and resolutions, ensuring all necessary information is captured and documented.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
  • Strong analytical and problem-solving skills, with the ability to investigate and resolve complex customer complaints.
  • Ability to work independently and collaboratively as part of a team, prioritizing tasks and managing competing deadlines.
  • Proficiency in complaint management systems and software, with the ability to navigate and utilize tools efficiently.

Benefits:

  • Opportunity to make a positive impact on customer satisfaction and loyalty.
  • Chance to develop and enhance skills in complaint management, investigation, and resolution.
  • Collaborative and dynamic work environment, with opportunities for growth and professional development.

Others:

  • Comprehensive training and support, with ongoing guidance and feedback.
  • Opportunities for advancement and career progression, based on individual performance and achievements.

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