Vehicle Issue Resolution Specialist

7 days ago

Thāne, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Role Overview

As a Client Service Representative, you will be responsible for addressing customer complaints related to vehicle issues in a timely and efficient manner. You will provide accurate information and solutions to resolve these issues.

Key Responsibilities:
  • Resolve customer complaints by communicating effectively with customers and providing support via various channels.
  • Coordinate with service centers and technical teams to ensure prompt issue resolution.
  • Raise and track warranty claims while maintaining accurate documentation.
  • Offer technical guidance and follow up on resolved issues to ensure customer satisfaction.
  • Maintain records of interactions using CRM tools and escalate complex cases when necessary.

Eligibility Criteria:

  • Education: A graduate degree from any field is preferred; an automotive or technical background is advantageous.
  • Experience: 1-3 years of experience in customer support, automotive services, or warranty handling.
  • Language: Proficiency in Hindi and English; knowledge of regional languages is beneficial.
  • Technical Knowledge: Basic understanding of vehicle systems or prior auto-related experience is desirable.

Why This Role Matters:

This role plays a critical part in ensuring customer satisfaction and loyalty by resolving issues efficiently and effectively. The ideal candidate will have strong communication skills, a keen attention to detail, and the ability to work collaboratively as part of a team.
How to Succeed:

  • Develop strong relationships with customers through effective communication.
  • Stay up-to-date with industry developments and best practices in customer service.
  • Collaborate with internal stakeholders to achieve common goals.

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