Compliance Resolution Specialist

7 days ago


Thāne, Maharashtra, India beBeeGrievance Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Overview

This role is responsible for overseeing the entire grievance resolution process, ensuring seamless communication and timely escalation of issues.

  • Manage end-to-end grievance redressal across all channels.
  • Lead credit-bureau dispute resolution (RTPL & RFL) and serve as the single point of contact for fraud complaints involving Refyne's name, including timely escalation to law-enforcement/cybercrime authorities.
Key Responsibilities:
  1. Customer Grievances: Run a day-to-day grievance desk on email/phone and in fact all possible channels, acknowledge within policy TATs, sort and prioritise severity and urgency, and drive first-time resolution with product, ops, collections, risk, and partner teams.
  2. Credit-Bureau Disputes & Escalations: Handle all bureau dispute issues by handling the escalation with customers and liaising with internal teams to resolve the complaint reported.
  3. Regulatory & Audit Readiness: Ensure complete records for internal audit, statutory audit, and RBI inspections (complaint logs, TATs, decisions, communications, evidence).
  4. Fraud & Cyber-Crime Handling: Regular reporting of phishing/impersonation/loan-app clones/UPI frauds using Refyne's name to law enforcement authorities.


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