Dispute Resolution Professional

4 days ago


Thāne, Maharashtra, India beBeeCustomerCentric Full time ₹ 15,00,000 - ₹ 28,00,000

Complaint Resolution Specialist

A key aspect of this role is to manage customer complaints efficiently.

Responsibilities:

  • Customers may contact us through various channels, including phone, email, or in-person.
  • We record the details of each complaint and ensure that all necessary information is captured accurately.

Investigations:

  • We conduct thorough investigations to understand the root cause of the complaint and gather relevant information from customers, employees, and other stakeholders.
  • We analyze complaints to identify recurring issues or patterns and work with relevant teams to develop solutions.

Resolution:

  • We resolve complaints in a timely and effective manner, providing clear communication to customers.
  • We offer suitable solutions, such as refunds, replacements, or service improvements, based on the specific situation.


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