Financial Crime Investigator

2 days ago

Thāne, Maharashtra, India beBeeFraud Full time ₹ 15,00,000 - ₹ 20,00,000
Fraud Analysis Role

Overview of the Fraud Analyst position at a payment processing company involves managing and resolving customer disputes and fraud cases, focusing on Mastercard chargeback processes. This role requires in-depth knowledge of card network rules, analytical skills, and efficient management of high-volume case workloads.

Main Responsibilities:

  • Cases Review and Resolution: Review, investigate, and resolve fraud and dispute cases according to Mastercard chargeback rules and internal policies.
  • Transaction Analysis: Analyze transaction data and supporting documentation to determine case validity and liability.
  • Dispute Case Management: Prepare and submit dispute case files, representations, and supporting evidence to Mastercard within required timeframes.
  • Communication and Collaboration: Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Fraud Trend Identification: Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Compliance and Reporting: Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Process Improvement: Support continuous process improvement and adherence to regulatory and card-network compliance requirements.

Required Skills and Qualifications:

  • Experience: 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • Mastery of Card Network Rules: In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Analytical Skills: Strong analytical, problem-solving, and decision-making skills.
  • Case Management: Ability to manage multiple cases simultaneously with strong attention to detail.
  • Communication: Excellent written and verbal communication skills.
  • Familiarity with Fraud Detection Tools: Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).

Benefits and Perks:

  • Professional Development: Opportunities for growth and professional development in a dynamic industry.
  • Collaborative Environment: Collaborative team environment with experienced professionals.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions.

About the Job:

This is an exciting opportunity to join a leading payment processing company and contribute to the success of our fraud analysis team. If you have a passion for fraud analysis and a desire to work in a fast-paced industry, we encourage you to apply.

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