
Lead Chargeback Analyst
2 days ago
Chargeback Specialist: We are seeking a skilled professional to join our team in managing chargebacks and disputes for merchants and cardholders.
The ideal candidate will have experience in implementing robust chargeback management processes, optimizing dispute resolution efficiency, and ensuring compliance with card scheme regulations.
- Key Responsibilities:
- Chargeback Management: Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders. Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
- Dispute Resolution: Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks. Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
- Risk Management: Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution. Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
- Cross-Functional Collaboration: Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns. Provide input during product design and rollout to ensure risk controls are embedded from inception.
- Regulatory Compliance: Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.
Requirements: 2+ years of experience in chargeback management, excellent analytical skills, and strong attention to detail.
Benefits: Competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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