IT Service Management Leader

2 days ago

Amrāvati, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
ServiceNow Leadership RoleJob Title: ServiceNow Lead

We are seeking a seasoned IT professional with expertise in IT service management and experience with ServiceNow as an administrator and lead.

Key Responsibilities:

  • Technical Expertise:
    • Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs.
    • Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.
    • Hands-on experience with domain separation, scoped apps, data import/export, UI policies.
  • Integrations:
    • Proven ability to integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems).
  • Metrics & Reporting:
    • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrades & Maintenance:
    • Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Stakeholder Engagement:
    • Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
  • Compliance & Governance:
    • Experienced in audit preparation, compliance documentation, and training L1/L2 teams.

Requirements:

  • 7+ years of experience in ServiceNow administration and leadership.
  • Strong knowledge of ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.

Other benefits include: opportunities for career growth, continuous learning, and professional development. We encourage applicants to apply if they have the required skills and qualifications. The ideal candidate will be able to demonstrate their technical expertise and leadership abilities.

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