Operational Training Manager

2 days ago

Kozhikode, Kerala, India beBeeTechnical Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Operations Technical Learning Specialist

We are seeking a skilled and experienced Operations Technical Learning Specialist to join our team. The successful candidate will develop and execute internal learning programs on the Business Process Management team, collaborating with management, product managers, and Subject Matter Experts (SMEs) to positively impact the entire department.

  • This role is responsible for designing and facilitating technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs.

Key Responsibilities:

  • Develop high-quality training content and facilitate a world-class training experience.
  • Design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal Operations employees.
  • Content may include product launches / enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.
  • Training delivery methods include webinars, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
  • Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives. Use results to report on trends and continuously improve quality.
  • Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention sharing with team members.
  • Manage training-related resources in various libraries, including WebEx, Jive, SharePoint, Teams, etc.
  • Create and manage curriculums for our internal LMS called LEAP.

Requirements:

  • A bachelor's degree or equivalent work experience plus 2-3 years of instructional design skills.
  • Excellent facilitation skills that foster engagement in a web-based or in-person environment are required.
  • Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.
  • A thirst and openness to learn new technical systems is critical to success in this role.
  • Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.
  • Strong ability to analyze reports and documentation.

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