Customer Experience Representative

11 hours ago

Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 85,00,000
Job Description

We are seeking a highly motivated and detail-oriented Career Development Specialist to join our team. In this role, you will play a vital part in delivering exceptional customer experiences that exceed our students' and parents' expectations.

The ideal candidate will have a passion for education, excellent communication skills, and the ability to work collaboratively with cross-functional teams to resolve complex issues efficiently.

As a Career Development Specialist, you will be responsible for providing personalized support to students and parents throughout their journey with us, ensuring a seamless and engaging experience.

  • Address concerns and refund requests with empathy, accuracy, and efficiency.
  • Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
  • Mentor students to ensure effective app usage and maximize learning outcomes.
  • Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated timelines.
  • Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.
Required Skills and Qualifications
  • Candidates with minimum to 1 year of experience in customer experience or support roles.
    • Strong communication skills, both written and verbal.
      • Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
        • Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
          • A passion for education and a genuine interest in helping students succeed.

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