Customer Care Representative

3 days ago


Meerut, Uttar Pradesh, India beBeeCustomerCare Full time ₹ 3,50,000 - ₹ 6,00,000

Job Title: Customer Care Representative

Description:
  • This role involves handling customer care calls, resolving queries, processing orders from an e-commerce platform, and ensuring excellent post-sales support.
Main Responsibilities:
  • Professionally handle inbound and outbound customer care calls.
  • Address customer inquiries, complaints, and requests in a timely manner.
  • Process and manage customer orders via the e-commerce platform.
  • Monitor and update order status, shipping details, and returns/refunds where applicable.
  • Collaborate with internal teams for order fulfillment.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
Requirements:
  • Minimum 1 year experience in customer care or call handling (E-commerce preferred).
  • Familiarity with an e-commerce platform is essential.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving ability and customer-centric approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.
Preferred Qualifications:
  • Graduate/Diploma in any discipline.
  • Additional training in customer service is beneficial.

This role requires strong communication skills, attention to detail, and prior experience in customer service.



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