Executive Client Onboarding Specialist

2 weeks ago

Agra, Uttar Pradesh, India beBeeBusinessOperations Full time ₹ 16,80,000 - ₹ 21,60,000
Business Operations Specialist Job Description

This role is a pivotal part of ensuring smooth onboarding of clients and maintaining seamless coordination with telecom operators.

The Business Operations Specialist will play a key role in cross-functional collaboration with Sales, Technical, and Partner teams both domestically and internationally.

Responsibilities:
  • Customer Success
    • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
    • Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
    • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.
  • Traffic Assurance
    • Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets to ensure timely achievement.
  • Telco Coordination
    • Coordinate with telecom operators and connectivity partners to acquire additional capacities and resolve long-pending technical, commercial, or operational issues.
  • Reports & Analytics
    • Publish daily performance reports of clients for review and routing deviations.
    • Monitor customer traffic, identify and analyze the reasons for growth or dips, and highlight corrective actions with the sales team.
    • Identify potential opportunities and publish relevant data.
  • Collaboration
    • Work closely with other departments, including development, sales, and quality assurance, to ensure a seamless customer experience.
  • Process Improvement
    • Identify opportunities for process enhancement and contribute to improving the efficiency of the support team.
  • Documentation
    • Develop and maintain detailed, accurate documentation of SOPs for regular operations.

Requirements:

  • Bachelor's/Master's degree
  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in the job offered or in a related role
  • Knowledge of SQL, advanced Excel, and PowerPoint presentation
  • Customer Success & Business Operations experience
  • Ability to communicate technically and non-technically
  • Exceptional interpersonal, verbal, written communication skills, and good customer handling capabilities
  • Excellent presentation skills and proficiency in making one-on-one and group presentations
  • Good understanding of business numbers and sharp analytical skills
  • Passion for working in a fast-paced environment
  • Process, ITIL-V4, and certification related to business operations is an asset

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