
Customer Support Associate
3 days ago
About the Role
This is an exciting opportunity to join a dynamic team as a Customer Service Specialist in India. The role requires managing customer inquiries, orders, and requests with accuracy and professionalism.
Key Responsibilities:
- Manage customer inquiries, orders, and requests with precision and courtesy.
- Coordinate with internal teams to ensure seamless order processing and delivery.
- Track order status and proactively update customers on progress or potential issues.
- Assist in resolving service complaints, claims, and concerns with a solutions-focused mindset.
- Maintain detailed customer records and generate performance reports.
- Provide exceptional after-sales support, including product information, warranty handling, and documentation.
- Support customer engagement initiatives and contribute to service improvement projects.
Requirements:
- Bachelor's degree in Business, Communications, or related fields.
- 0–3 years of experience in customer-facing roles.
- Strong communication and problem-solving skills with a customer-centric approach.
- Organized, detail-oriented, and able to handle multiple priorities efficiently.
- New graduates with enthusiasm and adaptability are welcome to apply.
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