
Customer Service Associate
2 days ago
About the Role:
Our company is seeking a skilled Customer Service Associate to join our team. As a key member of our support staff, you will play a critical role in providing top-notch customer service and ensuring seamless transactions.
Key Responsibilities:
- Billing: Ensure accurate and timely billing according to E-Invoicing rules.
- Customer Support: Handle customer queries on GST, e-waybill, and insurance.
- Sales Support: Provide customer service when the sales team is absent.
- Customer Coordination: Manage dispatch schedules, delivery timelines, and updates.
- Sales & Finance: Issue Proforma Invoices and follow up on payments.
- Warehouse & Dispatch: Send approved invoices for dispatch and coordinate sample dispatch.
- CHA & Customs: Liaise with CHA for import/export clearance and share required documents.
Required Skills and Qualifications:
- 5-10 years of experience including GST invoicing and customer support.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and meet deadlines.
Benefits:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Others:
Maintain sales, payment, and dispatch records. Prepare regular performance and inventory reports.
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