Customer Support Lead

2 days ago

Davangere, Karnataka, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Customer Support Lead

  • A key role that seeks a seasoned professional to lead its customer support team. The ideal candidate will be a self-starter who thrives in a dynamic environment.

The job involves ensuring high-quality customer experience through proactive problem-solving and efficient resolution of escalated issues. It also requires effective collaboration with cross-functional teams, including Success, Product, and Engineering.

To be successful, the candidate must have excellent troubleshooting and communication skills. They should also have a bias for action and be able to prioritize issues based on complexity and severity.

The role is responsible for leading and managing the Customer Support team, focusing on delivering exceptional support and technical assistance. This includes identifying and resolving complex technical & functional issues efficiently, implementing proactive measures to prevent recurring problems, and measuring and enhancing customer experience with data-led decisions.

This is an exciting opportunity to make a difference and enjoy the ride. You will get a competitive compensation package, work closely with a truly amazing team, and challenge yourself to take your career to the next level.

  • Foster a customer-centric culture within the support team.
  • Provide technical guidance to the support team and customers.
  • Lead and inspire a team of support professionals to achieve performance goals.
  • Conduct regular team meetings and training sessions to enhance skills and knowledge.
Key Qualifications:

We are looking for a candidate with 4+ years of experience in Customer Support for a B2B SaaS platform company. A bachelor's degree or equivalent experience in Computer Science or a related field is required.

Benefits:

You will enjoy a fast-paced environment, a collaborative team, and opportunities for growth and development.

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