Customer Service Team Lead

Job OverviewThis is a full-time, hybrid role for a bilingual customer service leader. The customer service leader will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support.Key ResponsibilitiesManage team performance to achieve high customer satisfactionAddress customer inquiries and...

Purpose:The role entails overseeing a team responsible for processing new business and end-to-end policy servicing for group business.Context:This position operates within the Operations Department, focusing on Group New Business & Policy Servicing to deliver exceptional customer experiences.Main Priorities:Coordinate with Sales and Actuarial teams for...

About the jobCoats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.Trusted by the world's leading...

Job OverviewWe are seeking a skilled Customer Service Professional to join our team. As a key member, you will be responsible for providing exceptional customer experiences through various channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerConvert leads into sales opportunitiesDevelop strong...

Job Title: SAP Customer Service LeadAs a seasoned professional, we are seeking an experienced SAP Customer Service Lead to drive the design, implementation, and support of SAP Customer Service solutions for top-performing businesses.Key Responsibilities:Oversee end-to-end SAP CS implementations, upgrades, and support activities to ensure seamless...

Job Title: MDM Team Lead">As a seasoned leader, you will oversee the Master Data team to achieve exceptional results.We are looking for an experienced manager who can coach and develop the team to ensure timely delivery of services, meeting or exceeding expected SLA performance metrics.The successful candidate will standardize and automate processes in...

Customer Service & Sales SupportAbout the Role:We're seeking a customer-focused individual to join our expanding customer service and sales function. As a Customer Service & Sales Support Agent, your primary goal will be to nurture warm leads, turn repair quotes into confirmed bookings by building rapport and providing guidance.You'll also help keep the...

Are you looking for a new career challenge in customer support?We are seeking talented individuals to fill the role of Customer Service Representative.Job Responsibilities:Provide exceptional customer service through chat, phone, and email.Resolve customer complaints efficiently while ensuring customer satisfaction.Document all interactions in our system as...

Job Title: Customer Service RepresentativeWe are seeking a customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for handling customer inquiries and concerns in a professional and courteous manner.Key Responsibilities:Respond to customer calls, emails, and messages in a timely...

Customer Service AmbassadorWe are seeking a highly skilled Customer Service Ambassador to join our team. As a key member, you will be responsible for delivering exceptional customer service via voice calls.Responsibilities:Communicate effectively with customers in English to resolve their queries and issues.Collaborate closely with team members to ensure...