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Sales cum Customer Support Executive
4 weeks ago
Fashion Industry : Sales cum Customer Support Executive with 2–4 years of experience
Job Description
Job Title: Sales cum Customer Support Executive Fashion Industry
Department: Sales / Customer Experience
Location: Noida
Experience Required: 2–4 Years
Industry: Fashion / Apparel / Retail
Employment Type: Full-Time
Reports To: Sales Manager / Customer Experience Lead
Role Overview:
We are seeking a dynamic and personable Sales cum Customer Support Executive with a background in fashion to manage client communication, assist with sales conversions, and ensure a seamless post-purchase experience. This role demands a balance of product knowledge, communication skills, and customer empathy to enhance brand loyalty and drive revenue. You will be a key point of contact for both walk-in customers and online inquiries, ensuring a great experience and meeting sales targets.
Key Responsibilities:
- Assist customers with product inquiries, size guidance, and styling suggestions across online and offline channels
- Convert leads into sales through prompt follow-ups via WhatsApp, email, Instagram and in-person
- Assist walk-in customers at the showroom, providing product information, size guidance, and styling suggestions to drive sales
- Generate sales through in-person interactions by understanding customer preferences and recommending suitable products
- Handle customer queries, exchanges, complaints, and feedback across various channels (WhatsApp, email, Instagram and in-person) in a timely and professional manner
- Support online sales by following up on leads and assisting customers through the purchasing process
- Coordinate with the operations team to ensure on-time order fulfillment and accurate deliveries
- Maintain and update customer data and order history in the CRM or tracking system
- Contribute to store visual merchandising to enhance the customer shopping experience
- Track and report daily interactions, lead conversions, and sales performance
- Share regular customer feedback and insights with the design and operations teams
- Track and report daily interactions, lead conversions, and sales performance
- Contribute to store visual merchandising to enhance the customer shopping experience
- Maintain and update customer data and order history in the CRM or tracking system
- Coordinate with the operations team to ensure on-time order fulfillment and accurate deliveries
- Support online sales by following up on leads and assisting customers through the purchasing process
- Handle customer queries, exchanges, complaints, and feedback across various channels (WhatsApp, email, Instagram and in-person) in a timely and professional manner
- Generate sales through in-person interactions by understanding customer preferences and recommending suitable products
- Assist walk-in customers at the showroom, providing product information, size guidance, and styling suggestions to drive sales
- Convert leads into sales through prompt follow-ups via WhatsApp, email, Instagram and in-person
Required Skills & Competencies:
- Strong interpersonal and communication skills (written & verbal)
- Basic knowledge of fabrics, fits, and fashion terminology
- Ability to multitask, problem-solve, and handle pressure in a customer-facing role
- Familiarity with customer service tools (e.g., WhatsApp Business, Shopify, Zoho, etc.)
- Sales-driven mindset with attention to service quality
- Proficiency in Microsoft Excel or Google Sheets for tracking and reporting
- Sales-driven mindset with attention to service quality
- Familiarity with customer service tools (e.g., WhatsApp Business, Shopify, Zoho, etc.)
- Ability to multitask, problem-solve, and handle pressure in a customer-facing role
- Basic knowledge of fabrics, fits, and fashion terminology
Educational Qualification:
- Bachelor's degree or diploma in Fashion Communication, Retail Management, Apparel Merchandising, or a related field.
Compensation:
As per industry standard
How to Apply:
Please send your resume and a short cover note to creative@ourlove.in, with the subject line: Application for Sales cum Customer Support Executive