
Customer Service and Support Professional
22 hours ago
Job Title: Customer Service and Support Professional
We're seeking a dynamic individual to provide top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries.
This role involves acting as the frontline support for customer inquiries via calls, chats, or email. You'll diagnose and resolve networking issues related to devices, backhauls, or connectivity faults.
You'll also guide customers on device activation steps, including onboarding processes and interactions with Local Cable Operators for deployment.
In addition, you'll respond to incoming sales inquiries with relevant information about hotspots, including pricing and rewards systems.
Key Responsibilities:- Respond to customer inquiries via phone, chat, or email in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to our network and devices.
- Provide clear guidance to customers on device setup and activation procedures.
- Offer tailored solutions to customer needs and concerns.
- Experience in ISP or networking-related customer support is essential.
- Strong communication and problem-solving skills are required.
- Adaptability and a positive attitude are crucial in this fast-paced environment.
As a key member of our team, you'll enjoy a collaborative work environment, opportunities for growth and development, and a competitive compensation package.
About Our Company:We're a pioneer in low-cost, decentralized Wi-Fi networks that leverage DePIN and Web3 technologies to deliver affordable, high-speed internet across India.
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