Customer Support Professional

7 days ago


Davangere, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000
Job Title

We are seeking a dedicated individual to join our customer support team as a Customer Support Professional. This role involves providing top-notch customer satisfaction by addressing customer inquiries through various communication channels.

In this position, you will be responsible for interacting with customers, resolving their complaints and queries in a professional manner. You will also be required to possess excellent listening skills and the ability to multitask effectively.

  • Key Responsibilities:
  • Understanding our products and services.
  • Supporting customers through email ticketing systems, social media, and phone calls.
  • Resolving customer complaints and queries while providing detailed information.
  • Maintaining records of each phone call for future reference.
  • Providing training sessions to new employees to enhance their skills.
  • Fostering exceptional customer service and satisfaction.
  • Following up with customers for additional information.
  • Taking feedback from customers.
  • Negotiating terms and conditions with customers.
Requirements
  • Prior experience working as a Customer Support Executive or a similar role in customer service.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities.
  • A customer-focused mindset.
  • Ability to meet deadlines and prioritize tasks.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • Quick learner with excellent decision-making skills.


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