Global Customer Support Leader

2 days ago


Davangere, Karnataka, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 35,00,000
Job Description

As a Director of Customer Support, you will lead global customer support operations across US and EMEA time zones. Your primary responsibility will be to manage high-performing teams across multiple locations, ensuring excellence in client satisfaction, ticket resolution, and customer experience.

Key Responsibilities:

  • Lead global customer support across US/EMEA time zones
  • Manage L1/L2 teams across multiple locations
  • Drive escalation resolution, platform issue troubleshooting, and support KPIs
  • Build and implement support SLAs, SOPs, QA metrics
  • Manage NPS scores and drive continuous improvement initiatives
  • Own customer retention through a customer-first support mindset
  • Collaborate cross-functionally with Product, Tech & Delivery teams
  • Recruit, train, and mentor high-performing support teams

Requirements

To be successful in this role, you should have:

  • 10+ years of experience in Customer Support or Experience roles for SaaS platforms
  • Experience managing global enterprise accounts (US & EMEA preferred)
  • Familiarity with DevOps/SaaS support ecosystem
  • Excellent English communication and escalation management skills
  • Strong KPI management, data analytics, and customer engagement skills
  • Hospitality SaaS experience is a plus

What We Offer

We are looking for a talented individual who can drive our customer support function forward. If you have the skills and qualifications we are looking for, please apply for this exciting opportunity.



  • Davangere, Karnataka, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

    We're seeking a visionary leader to drive customer experience excellence as Senior Manager / Head of Customer Support.This strategic role involves building and scaling high-performing support teams for a fast-growing SaaS company. The ideal candidate will develop and execute strategies, lead global L1/L2 teams, and foster world-class customer relationships...


  • Davangere, Karnataka, India beBeeStrategist Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Director of People and CultureWe are seeking a visionary leader to establish and lead our HR function. This role is central to building a high-performance organization, fostering a positive work environment, and ensuring compliance with employment laws and policies.Key Responsibilities:Develop and implement HR strategies aligned with the university's mission...


  • Davangere, Karnataka, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Experience impactful change as a seasoned Transition & Transformation Manager. Join a global leader in industrial manufacturing with a state-of-the-art Global Capability Center.Key Responsibilities:Lead complex transitions of finance functions into shared servicesStandardize, automate and improve processes to enhance efficiencyCollaborate with global...


  • Davangere, Karnataka, India beBeeInternational Full time ₹ 5,67,890 - ₹ 12,34,567

    Customer Care RepresentativeWe are seeking a skilled customer care specialist with exceptional communication skills and experience in international customer service domains.This role involves providing high-quality support to clients via calls, emails, and other channels throughout the order lifecycle.Key ResponsibilitiesAct as a single point of contact for...


  • Davangere, Karnataka, India beBeeStrategist Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    As a key member of our leadership team, this role will serve as the trusted advisor to our Chief Human Resource Officer and Executive Committee members on people strategy and transformation.The successful candidate will have a proven track record of driving global HR transformation, building leadership depth, strengthening culture, and delivering exceptional...


  • Davangere, Karnataka, India beBeeCustomerCare Full time ₹ 20,00,000 - ₹ 40,00,000

    About the RoleAs a Global Customer Care Specialist, you will be responsible for providing exceptional customer service to clients worldwide. Our team provides outsource services to a leading real estate marketing company, serving thousands of realtors globally.This is an excellent opportunity for a highly skilled individual who can work independently and...


  • Davangere, Karnataka, India beBeeHR Full time US$ 1,20,000 - US$ 1,50,000

    Global HR Leader OpportunityWe are seeking an experienced professional to lead our human resources and people functions across multiple regions.This strategic corporate role involves building and scaling global HR systems, while establishing a strong foundation in key markets.Key ResponsibilitiesServe as the executive HR leader across all regions.Establish...


  • Davangere, Karnataka, India beBeeInnovator Full time ₹ 80,00,000 - ₹ 1,00,00,000

    About the RoleWe are seeking a seasoned Technology Innovation Leader to spearhead our digital transformation and drive strategic growth. This visionary will oversee the evolution of our global logistics and freight forwarding technology platform, positioning us at the forefront of innovation in the industry.As a trusted advisor to senior leaders, you will...


  • Davangere, Karnataka, India beBeeTransformation Full time US$ 1,20,000 - US$ 1,75,000

    Job Title:Digital Transformation LeaderWe are seeking a highly skilled and experienced Digital Transformation Leader to join our team. This is an exciting opportunity for someone who is passionate about helping financial institutions become digital leaders.As a Digital Transformation Leader, you will be responsible for leading and overseeing...

  • Marketing Director

    5 days ago


    Davangere, Karnataka, India beBeeLuxury Full time ₹ 12,00,000 - ₹ 24,00,000

    Marketing Leader for Luxury Travel and HospitalityJob OverviewThis is an exciting opportunity to become the brand custodian for a globally recognized leader in sports and luxury hospitality. As a marketing leader, you will be responsible for shaping the company's luxury marketing strategy at scale.Key responsibilities include developing and executing...