
Customer Support Specialist Alternative
2 days ago
This role is focused on delivering exceptional customer service as the primary point of contact for consumers and internal teams.
Key Responsibilities:
- Respond to customer inquiries and resolve issues efficiently, aiming for first call resolution.
- Prevent future issues by educating clients and reviewing their accounts.
- Oversee problems to resolution, even when delegated to other teams.
Requirements:
- Secondary education with 3 years' experience in a related field or any stream graduate degree with 1 year of experience.
- Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
- Business acumen, including understanding business operations, trends, and data analysis.
- Flexibility in working hours is essential.
- Excellent oral and written communication skills, with attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Professional demeanor and ownership mindset in resolving customer issues.
- Capacity to think critically and respond promptly in fast-paced environments.
- Experience working collaboratively in a team environment to deliver high-quality customer experiences.
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