
Customer Support Specialist
5 days ago
Job Title: Support Engineer
A key role in our organization is to deliver exceptional support services. We are seeking a highly skilled and experienced Support Engineer to join our team.
The successful candidate will be responsible for managing helpdesk tickets, troubleshooting complex technical issues, and providing expert advice to customers.
This role requires strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Familiarity with Microsoft 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.
- In-depth knowledge of Microsoft Teams features, functionalities, and best practices.
- Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments.
- Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
Required Qualifications:
- Proven experience as a Support Engineer or similar role.
- Strong problem-solving, debugging and troubleshooting skills.
- Excellent communication and customer service abilities.
- Experience with ICM and Service Incident is preferred.
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