
Reservations Manager Position
4 days ago
Job Title: Reservations Executive
We're a hospitality start-up currently managing boutique properties. Our goal is to set up an end-to-end reservations process and create the foundation for growth.
Responsibilities:- Manage reservations across various channels.
- Handle guest communication via calls, emails, and WhatsApp.
- Maintain accurate data on property management systems and online travel agencies.
- Verify property listings and ensure rates, availability, and content are updated.
- Create standard operating procedures, email templates, and booking process documents.
- Review guest communication for tone and accuracy.
- Coordinate with property managers for smooth check-ins and special requests.
- Maintain daily/weekly/monthly booking and revenue reports.
- Degree/Diploma in Hotel Management.
- 3+ years in reservations/front office in hospitality.
- Strong understanding of online travel agency extranets.
- Understanding of property management systems and rate management.
- Excellent communication skills (English; other languages a plus).
- Proficient in Microsoft Excel, Google Sheets, and email drafting.
- Detail-oriented, proactive, and willing to learn in a start-up environment.
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