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Vacation Rental Reservation Specialist

3 weeks ago

Guntur, Andhra Pradesh, India beBeeReservation Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a skilled reservationist to join our team and support a leading short-term vacation rental company.

This is a remote position requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

Key Responsibilities
  • Process refund requests and resolve billing discrepancies in line with established policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.

Our ideal candidate has:

  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.

Requirements include:

  • Excellent communication skills. An American accent is highly valued.
  • Proficiency in Microsoft Office programs (Word, Excel, and Outlook).

Preferred qualifications include prior experience in hotels, vacation rentals, sales, or customer service, as well as experience working with sales or reservations teams.