Current jobs related to Strategic Service Delivery Specialist - Kolkata, West Bengal - beBeeOperational

  • IT Service Delivery Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeITServiceManagement Full time ₹ 20,36,900 - ₹ 25,49,010

    About Our TeamOur team is looking for a seasoned IT service management professional with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement.Job Responsibilities:Develop and deliver training programs for our graduate trainees on ITSM principles, ITIL practices, and service delivery models.Mentor and...

  • HR Service Delivery Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeHiring Full time ₹ 12,00,000 - ₹ 16,00,000

    Job Summary:We are seeking an experienced HR professional to oversee human capital management processes while ensuring efficiency, compliance, and employee satisfaction.Oversaw end-to-end HR service delivery processes including onboarding, talent acquisition, payroll administration, benefits management, and offboarding.Ensured adherence to labor laws, data...

  • Service Delivery Expert

    1 week ago

    Kolkata, West Bengal, India beBeeSkill Full time ₹ 2,70,000 - ₹ 4,20,000

    Job Opportunity: Customer Service RepresentativeAbout the Role:Professionals are sought to join our team as customer service specialists, ensuring every interaction is handled with care and professionalism.Key Responsibilities:Handle customer service interactions via calls while delivering timely and accurate service, maintaining productivity...

  • Service Delivery Transformation Manager

    2 weeks ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 14,40,000 - ₹ 21,60,000

    Job Overview:","We are seeking an accomplished Transformational Leader to spearhead our Service Delivery function. As a pivotal leader, you will be expected to provide strategic guidance and direction during this exciting and transformative time for the company.","This unique opportunity requires an individual who can drive teams to remediate problems,...

  • Service Delivery Professional

    1 week ago

    Kolkata, West Bengal, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Summary:Deliver exceptional customer service and drive business growth through effective project management.Create sustainable value by expanding service contracts and projects, leading to year-on-year increases in service revenue.Cultivate strong relationships with existing customers to acquire new opportunities and enhance the organization's...

  • Service Delivery Coordinator

    2 weeks ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Title: Service Delivery CoordinatorWe are seeking a skilled professional to assume responsibility for ensuring timely and accurate service delivery to our clients.Job Description:The selected candidate will be responsible for responding promptly to queries from internal or external stakeholders, taking ownership of reporting work, and maintaining...

  • Service Delivery Lead

    4 weeks ago

    Kolkata, West Bengal, India Wipro Full time

    Role PurposeThe purpose of the role is to ensure excellent customer servicedelivery of all technology solutions and products to clients througheffective project management service metrics tracking budgetmanagement issue resolution optimal resource allocation andmaintenance of a skilled team of all delivery resources for the clientDo Oversee and...

  • Chief Delivery Specialist

    2 weeks ago

    Kolkata, West Bengal, India beBeeProject Full time ₹ 18,00,000

    Job DescriptionA Chief Delivery Specialist is a key member of our team responsible for ensuring the successful delivery of projects. They will be engaged in project planning, execution, and delivery management, working closely with customers to understand their needs and manage diverse stakeholder groups.Required Skills and QualificationsStrong expertise in...

  • Chief IT Service Delivery Manager

    2 weeks ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title:IT Service Delivery Director">Location:Pune, India.">Job Purpose:The IT Service Delivery Director is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality...

  • SLA Service Delivery Manager

    2 weeks ago

    Kolkata, West Bengal, India beBeeServiceDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    SLA Service Delivery ManagerWe are seeking an experienced SLA Service Delivery Manager to oversee the implementation and management of Service Level Agreements (SLAs) across our organization.Develop and maintain strong relationships with internal stakeholders, project managers, beneficiaries, and providers to ensure effective SLA issuance and...

Strategic Service Delivery Specialist

2 weeks ago

Kolkata, West Bengal, India beBeeOperational Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title:

A Real-Time Operations Analyst will play a pivotal role in ensuring the optimal performance and efficiency of our service delivery.

">

Key Responsibilities include but are not limited to:">

  • Monitoring real-time call, chat or case queues to ensure consistent meeting of service level goals.
  • Tracking agent availability, idle time and adherence in alignment with intraday staffing plans.
  • Responding to spikes in volume or unexpected events by adjusting break schedules and recommending intraday actions.
  • Managing agent skill assignments in systems like Avaya/CMS and adjusting as needed based on traffic patterns.
  • Conducting pre-shift test calls to validate system readiness at the start of the day.
  • Managing pre- and post-shift overtime to control people costs without compromising service levels.
  • Raising red flags or risk alerts to operations for potential staffing imbalances.
Required Skills:

The ideal candidate will possess strong analytical skills, excellent communication skills and be proficient in using real-time data to drive decision making.

  • Real-time data analysis
  • Agent skill assignment management
  • Staffing planning and optimization
  • Issue escalation and resolution
  • Report generation and publishing
Benefits:

Our company offers a competitive compensation package, comprehensive benefits and opportunities for career growth and development.