Service Delivery Professional

12 hours ago

Kolkata, West Bengal, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary:
  • Deliver exceptional customer service and drive business growth through effective project management.
  • Create sustainable value by expanding service contracts and projects, leading to year-on-year increases in service revenue.
  • Cultivate strong relationships with existing customers to acquire new opportunities and enhance the organization's performance.
  • Manage profitability and cash flow for assigned projects, ensuring aligned financial targets.
  • Support sales teams by generating leads, optimizing costs, and fostering customer connections.
  • Reward and retain top talent, promoting a culture of excellence within the organization.
  • Evaluate resource allocation to maximize productivity, ensuring seamless execution of tasks and projects.
  • Develop and implement comprehensive training programs to boost technical knowledge among service delivery teams.
  • Maintain precise documentation for internal and external audits, guaranteeing strict adherence to business processes.
  • Promote a zero-tolerance safety culture by enforcing EHS policies and procedures.
  • Explore innovative digital transformation opportunities to propel traditional businesses forward.

Key Responsibilities:

  • Drive customer satisfaction through proactive issue resolution and timely communication.
  • Foster collaborative relationships with cross-functional teams to achieve shared goals.
  • Analyze market trends and competitor activity to inform strategic decision-making.
  • Develop and maintain detailed project plans, tracking progress against key milestones.
  • Identify areas for process improvement and implement changes to enhance efficiency.
  • Stay up-to-date with industry developments and emerging technologies to inform innovation initiatives.

Benefits:

  • Opportunities for career advancement and professional growth.
  • A dynamic, supportive work environment that values employee well-being.
  • Competitive compensation packages and benefits.

Requirements:

  • Proven experience in project management or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Willingness to adapt to changing priorities and deadlines.

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