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Strategic Client Partner

1 week ago

Gurgaon, Haryana, India Rackspace Technology Full time

About Us

Rackspace Technology is a leading provider of cloud computing and managed hosting services. Our mission is to deliver exceptional customer experiences and drive business outcomes for our clients.

The Role

We are seeking a skilled Strategic Client Partner to join our team. In this role, you will be responsible for managing and strengthening relationships with our clients, ensuring effective service delivery and managing escalations to consistently exceed client expectations.

You will identify opportunities to expand existing accounts and secure new business, driving growth and managing the full sales cycle from lead to close. You will provide tailored product solutions based on a deep understanding of client needs and strategies, contributing to Rackspace Technology's transformation and growth.

Key Responsibilities

  • Client Relationship Management: Serve as the main point of contact for clients, ensuring their needs are met and fostering long-term relationships.
  • Project Oversight: Oversee the execution of projects, ensuring they are completed on time, within budget, and to the client's satisfaction.
  • Proactive Support: Anticipating client needs and addressing potential issues before they become problems.
  • Product Advocacy: Promoting the value of the product and identifying opportunities for upselling or cross-selling.
  • Sales and Business Development: Identify opportunities for upselling and cross-selling services to existing clients and pitch new business to potential clients.
  • Feedback Loop: Gathering client feedback and working with internal teams to improve products and services.
  • Performance Tracking: Monitoring client usage and success metrics to ensure they are getting the most out of the product.
  • Churn Reduction and Contact Renewal: Ensure churn risk is identified in advance and mitigated. Leverage on the relationship to secure long-term renewals.

Essential Skills and Qualifications

  • Communication Skills: Excellent verbal and written communication to effectively interact with clients and internal teams.
  • Leadership: Strong leadership abilities to manage and motivate a team.
  • Strategic Thinking: Ability to develop and implement effective account strategies.
  • Problem-Solving: Aptitude for identifying issues and providing solutions.
  • Empathy: Understanding and addressing client needs and concerns.
  • Technical Proficiency: Familiarity with the product and the ability to explain technical concepts to non-technical users.
  • Analytical Skills: Ability to analyze client data to improve their experience.
  • Project Management: Managing multiple client accounts and projects simultaneously.
  • Negotiation Skills: Proficiency in negotiating contracts and managing client expectations.