Client Engagement Partner

2 weeks ago


Gurgaon, Haryana, India Iris Software Inc. Full time
Responsibilities:

• Overall engagement management responsibility for one or more Financial Services Global Capability Centres (GCC)/ Global Inhouse Centres (GIC)/ Captive Organisations (CO)
• Establishing and developing trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.e. typically at the C, C-1 & C-2 levels)
• Responsible for business growth by identifying, developing and solutioning for new business opportunities aligning with Iris' capabilities and service offerings in the IT App Dev space
• Responsible for ensuring client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation
• Responsible for leading the portfolio to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards
• Act as a Solutioning Champion in identified business domain and (or) technology and (or) engineering/ ways of working areas relevant to the client context to drive pre-sales/ solutioning within and outside of the portfolio
• Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing of projects
• Partner with enabling functions to ensure contractual and other execution related compliance requirements are met in time
• Partner with domain and technology practices to drive go-to-market and provide differentiated solutions and capabilities in core and emerging areas
• People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levels

Must Have Skills & Experience:

• 14-18 years of experience in the IT services industry in account or engagement management roles
• 5+ years on experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects
• Past experience working with Insurance, Transport, Supply chain, Logistic, Education domains.
• Prior experience of establishing and developing relationships at exec and senior stakeholders (C/C-1/C-2 levels)
• Consultative and solutions' oriented with prior experience of structuring deals and defining solutions oriented delivery engagements
• Strong contractual & commercial acumen; prior experience of sales and (or) pre-sales with IT services firms
• Self-directed towards agreed KPIs/ goals combining creativity & individual ownership
• Very strong business communication, presentation, facilitation and negotiation skills
• Ability to troubleshoot and manage escalated service delivery issues and conflicts
• Ability to challenge status quo and drive continuous improvement journeys

Nice to have Skills & Experience

• Experience of setting up mid-large size IT service delivery portfolios and ramping them up to 80+ people
• Sound understanding and experience across diverse:
• Service Offerings - application development, maintenance, re-engineering, migration, etc.
• Different pricing models - fixed price, fixed capacity, time and material, etc.
• Engagement models - partner/ vendor managed, co-managed and client managed
• Awareness on current/emerging technologies and trends
  • Client Partner

    21 hours ago


    Gurgaon, Haryana, India Career Soft Solutions Pvt. Ltd. Full time

    Skillset: Client PartnerExperience: 15 - 20 YearsJob Location: Gurgoan / MumbaiFocus on CustomersResponsible for customer relationship management across the entire account in the region (all offerings). Ensures and drives customer satisfaction through delivering on all commitments, bringing new ideas and innovation, and becoming a trusted partner to the...

  • Client Partner

    5 hours ago


    Gurgaon, Haryana, India Career Soft Solutions Pvt. Ltd. Full time

    Skillset: Client PartnerExperience: 15 - 20 YearsJob Location: Gurgoan / MumbaiFocus on Customers1. Responsible for customer relationship management across the entire account in the region (all offerings). Ensures and drives customer satisfaction through delivering on all commitments, bringing new ideas and innovation, and becoming a trusted partner to the...

  • Client Partner

    2 weeks ago


    Gurgaon, Haryana, India Vertoz Full time

    What we want:Vertoz Advertising is seeking a talented individual to join our team as a Client Partner for the Northern region of India, with a primary focus on Delhi. This role demands a demonstrated track record of sales leadership and revenue generation, along with a profound interest in online media and innovation. As the Client Partner, you will oversee...

  • Client Partner

    2 weeks ago


    Gurgaon, Haryana, India Vertoz Full time

    Job Description What we want:Vertoz Advertising is seeking a talented individual to join our team as a Client Partner for the Northern region of India, with a primary focus on Delhi. This role demands a demonstrated track record of sales leadership and revenue generation, along with a profound interest in online media and innovation. As the Client Partner,...


  • Gurgaon, Haryana, India Thoughtfull Institute of Innovative Solutions Full time

    About the RoleWe are seeking a Client Engagement Specialist to join our team at Thoughtfull Institute of Innovative Solutions. As a key member of our care services team, you will be responsible for developing and implementing strategies to engage with clients and promote our care services.Key Responsibilities:Develop and implement client engagement...


  • Gurgaon, Haryana, India WNS Full time

    As a Strategic Client Partner at WNS, you will be responsible for building and strengthening relationships with clients in the data and analytics domain. You will collaborate with sales teams to identify market opportunities and work closely with business development teams to close sales.About the RoleThis is an exciting opportunity to lead our client-facing...


  • Gurgaon, Haryana, India Amazon Full time

    **Account Management Opportunity:**We are seeking a Senior Client Engagement Director to join our team. The ideal candidate will have a strong background in account management, with a focus on government customers and PSUs.Responsibilities:Partner closely with internal stakeholders to represent the entire portfolio of AWS products and services across...

  • Client Partner

    3 weeks ago


    Gurgaon, Haryana, India Michael Page Full time

    Be part of a growth centric organisation. Organization offers autonomy to work along with hybrid working. About Our Client This organisation is a sizeable player in the Technology & Telecoms industry, offering a wide range of innovative services across India and beyond. Europe head quartered organisation with 20+ offices across the globe. Job...


  • Gurgaon, Haryana, India Kalp Solutions Full time

    PLEASE NOTE : EXCEPTIONAL SPOKEN ENGLISH WITH AMERICAN ACCENT IS MANDATORYIMMEDIATE REQUIREMENTRole Description:- This is a full-time remote role as a CLIENT ENGAGEMENT SPECIALIST.- Are you a dynamic communicator with a passion for building strong client relationships? We're seeking a highly articulate Client Engagement Specialist to serve as a key point of...


  • Gurgaon, Haryana, India Oracle Full time

    At Oracle, we're looking for a Client Engagement Manager to join our team. As an advocate for our customers, you'll have an in-depth understanding of their needs and goals.You'll use this knowledge to design and execute plans that improve adoption, engagement, and growth. While not being the technical expert, you'll understand our products, know their value...


  • Gurgaon, Haryana, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at...


  • Gurgaon, Haryana, India NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...


  • Gurgaon, Haryana, India NTT America Solutions, Inc. Full time

    **Make an impact with NTT DATA**Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.**Your day at NTT DATA**The Senior...


  • Gurgaon, Haryana, India NTT America Solutions, Inc. Full time

    **Make an impact with NTT DATA**Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.**Your day at NTT DATA**The Senior...


  • Gurgaon, Haryana, India CollegeDekho Full time

    About the Position:The University Engagement Manager plays a vital role in building and maintaining relationships between CollegeDekho and external stakeholders.This role requires excellent interpersonal, organizational, and communication skills to ensure a seamless interaction between CollegeDekho and its partners.Responsibilities:• Develop and maintain...


  • Gurgaon, Haryana, India Launchers Management Services Full time

    Role Summary:We are looking for a highly skilled Solution Engineer to join our team at Launchers Management Services. As a Solution Engineer, you will be responsible for designing, developing, and implementing technical solutions that meet the specific needs of our clients. Your primary focus will be on building strong relationships with clients,...


  • Gurgaon, Haryana, India The Privee Group Full time

    Role OverviewThe Privee Group is seeking a skilled Client Communications & Team Manager to serve as the bridge between clients and our internal creative team. This role requires exceptional communication skills, project management expertise, and the ability to ensure seamless execution of social media campaigns.Serve as the primary point of contact for...

  • Engagement Manager

    1 week ago


    Gurgaon, Haryana, India Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from thelargest and fastest growing small- and mid-market accounts to enterprise-level customers including public sectorAs an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve...

  • Engagement Manager

    3 weeks ago


    Gurgaon, Haryana, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth...


  • Gurgaon, Haryana, India AiSensy Full time

    About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah &...