Retirement Services Portfolio Director

3 weeks ago

Hyderabad, Telangana, India ADP Full time
Job Title: Retirement Services Portfolio Director

We are seeking a strategic and experienced leader to join our team as a Retirement Services Portfolio Director.

About the Role

This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins. The successful candidate will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio.

  • Deliver business goals for the respective business functions.
  • Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
  • Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
  • Establish and maintain appropriate structures and responsibilities to achieve business objectives.
Responsibilities

The ideal candidate will be responsible for:

  • Managing a team of leaders and frontline leaders, with 6 to 8 or more direct reports as the business grows.
  • Using strategic objectives to set performance parameters and ensure the team's success.
  • Ensuring on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
  • Actively identifying modernization opportunities and improving collaboration with onsite teams / GPT / GETS.
  • Maintaining a relentless focus on enhancing associate and end-user experience.
Requirements

To be successful in this role, you will need:

  • Strong planning, organizational, and interpersonal skills.
  • Excellent presentation skills, both verbal and written.
  • Proven ability to manage multiple projects and relationships simultaneously.
  • Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management.
  • End-to-end thinking to improve customer experience.
  • Ability to take calculated risks, take decisive actions, and adopt a data-driven approach to work.
  • Sound judgment and ability to foster teamwork, resolve conflicts, and drive convergence.
What We Offer

As a Retirement Services Portfolio Director at ADP, you can expect:

  • A competitive salary range of ₹25 lakhs - ₹40 lakhs per annum, based on experience.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A collaborative and dynamic work environment that values diversity, equity, and inclusion.

The estimated salary range is based on industry standards and may vary based on individual qualifications and experience.

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