Strategic Operations Lead

1 week ago


Hyderabad, Telangana, India ADP Full time

The ADP Group seeks a Strategic Operations Lead - Retirement Services to join our team in Hyderabad, India.

Job Overview:

  • This role is responsible for leading the day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio.
  • The ideal candidate will have strong planning, organizational, and interpersonal skills to drive business goals and objectives.

Responsibilities:

  1. Develop and implement operational strategies to enhance the scope and quality of services while improving operating costs and margins.
  2. Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
  3. Lead efforts to achieve world-class service and operational excellence with a focus on continuous innovation and process improvements.
  4. Establish and maintain appropriate structures and responsibilities to achieve business objectives.

Managerial Responsibilities:

  1. Manage a team of leaders and frontline leaders with 6 to 8 direct reports as the business grows.
  2. Use strategic objectives to set performance parameters and ensure the team's success.

Requirements:

  • Strong communication and leadership skills.
  • Excellent presentation and interpersonal skills.
  • Proven ability to manage multiple projects and relationships simultaneously.
  • Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management.
  • Ability to take calculated risks and adopt a data-driven approach to work.

Compensation and Benefits:

We offer an attractive salary package, including benefits such as health insurance, retirement plan, and opportunities for career growth and professional development. The estimated salary range for this role is ₹25,00,000 - ₹35,00,000 per annum, depending on qualifications and experience.



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