Strategic Operations Lead

3 weeks ago


Hyderabad, Telangana, India myGwork Full time

At myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community, we are inviting applications for the position of Investigation Specialist. This role is part of Amazon Business Biz Operations (ABBO) team, which is responsible for onboarding business/corporate customers on the Amazon platform, verifying legitimacy, and preventing abuse.

The ideal candidate will have 4+ years of operational and/or retail management experience, including 2+ years of team management experience. Advanced knowledge of Microsoft Office products and applications, particularly MS Excel and Word, is essential. Experience with operations, risk, fraud investigations, six sigma tools, and Lean techniques is preferred.

As an Investigation Specialist, you will oversee a team of Quality Auditors, define expectations from them, and partner with Operations Managers across sites/functions to evolve their roles. You will lead small to medium-scale projects that are business-critical, drive results in a quality environment, and manage people to meet operational metrics. The successful candidate will excel at working collaboratively with stakeholders, enjoy working through ambiguity, and be able to break complex needs into scalable processes.

We offer a competitive salary of $**$120,000 - $180,000 per year**, depending on experience. This role is based in India, Japan, or Costa Rica and requires 24/7 work. If you are self-driven, look for new challenges, and strive to raise standards in a fast-moving environment, we encourage you to apply. We envision i) to onboard business/corporate customers, ii) to prevent AB platform from abuse, and iii) to support SSR and transform ABBO into the Center of excellence for AB Operations.



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