
Senior Technical Support Manager
2 weeks ago
We are seeking a highly skilled and experienced technical professional to lead our support operations and drive system reliability, efficiency, and SLA compliance.
About the RoleThe ideal candidate will oversee day-to-day application support operations, monitor application health and performance, and perform log analysis and troubleshooting for production issues. Additionally, they will be responsible for proficiently analyzing code, managing daily support operations for critical applications and services, overseeing triaging of incidents, and utilizing Jira for issue tracking and workflow management.
Key Responsibilities- Lead and manage daily support operations for critical applications and services.
- Monitor application health and performance.
- Perform log analysis and troubleshooting for production issues.
- Proficiently analyze code and debug issues.
- Oversee triaging of incidents and manage escalations.
- Utilize Jira for issue tracking and workflow management.
- Sanity test post-deployment to validate stability and performance.
The successful candidate will have a strong background in Python, PostgreSQL, SQL, and experience with DevOps tools such as Jenkins, Git, Docker, Kubernetes, and CI/CD pipelines. They will also have knowledge of ETL and data integration tools like Apache Airflow, Informatica, or Talend. A good understanding of Agile/Scrum methodologies is essential, as well as excellent analytical and problem-solving skills.
BenefitsWe offer a competitive benefits package including medical insurance, gratuity, paid time off, employee referral bonus program, and a collaborative work environment.
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