
Renewal Solutions Professional
1 day ago
Primary Responsibilities:
The Manager - Renewals will be accountable for ensuring customer retention, communication, payments, and journey flows comply with industry standards.
Key Functions:
- Audit Compliance: Conduct thorough reviews of payments, communication, and surrender processes to identify potential compliance issues.
- Manage Operational Risk Database and ensure timely reporting in accordance with regulatory requirements.
- Perform periodic assessments on control efficacy and monitor Customer Relationship Transformation journeys to identify operational process gaps.
- Develop process tracking and issue closure procedures by collaborating with process owners.
- Drive initiatives to enhance interdepartmental collaboration between IT, Business Process Management Association, and internal teams.
Performance Metrics:
- Audit rating: 2 and striving for 1.
- Number of process improvement initiatives implemented.
- Automation of checkpoints to ensure process health.
- Timely completion of review plans, risk assessments, and mitigation strategies.
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