Renewal Solutions Professional

1 day ago


Gurgaon, Haryana, India beBeeCompliance Full time ₹ 90,00,000 - ₹ 1,50,00,000
Job Description

Primary Responsibilities:

The Manager - Renewals will be accountable for ensuring customer retention, communication, payments, and journey flows comply with industry standards.

Key Functions:

  • Audit Compliance: Conduct thorough reviews of payments, communication, and surrender processes to identify potential compliance issues.
  • Manage Operational Risk Database and ensure timely reporting in accordance with regulatory requirements.
  • Perform periodic assessments on control efficacy and monitor Customer Relationship Transformation journeys to identify operational process gaps.
  • Develop process tracking and issue closure procedures by collaborating with process owners.
  • Drive initiatives to enhance interdepartmental collaboration between IT, Business Process Management Association, and internal teams.

Performance Metrics:

  • Audit rating: 2 and striving for 1.
  • Number of process improvement initiatives implemented.
  • Automation of checkpoints to ensure process health.
  • Timely completion of review plans, risk assessments, and mitigation strategies.


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