Manager - Renewals 3 Days Left

3 weeks ago


Gurgaon, Haryana, India Max Life Insurance Full time
Job Description

Job Description

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

4

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

IntroductionThe job involves managing the channel and Bank partners for driving Persistency and Renewals

KEY RESPONSIBILITIES

- Strengthening channel/Bank partner relationship with regular engagement
- Engage regularly with partners to monitor and improve performance and tracking of key metrics.
- Ensuring Regular governance to discuss the KPI movements
- To be the one stop solution provider for channel and bank for renewal related queries
- Co-ordination with cross functional teams for new initiatives and projects to meet the business outcomes
- Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

1. Knowledge of MLI process and systems
2. Strong channel partner management skills
3. Bent of resolving customer issues/concerns

Measures of Success

- Collections target achievement (Persistency & RI)
- Maintain & enhance all Input parameters
- Audit Management
- Ensure training coverage
- Monthly/Regular Governance
- Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience

- Graduate /Post Graduate
- Knowledge of Insurance and related processes
- Preferably 5-6 years of experience

Job Description

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

4

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

IntroductionThe job involves managing the channel and Bank partners for driving Persistency and Renewals

KEY RESPONSIBILITIES

- Strengthening channel/Bank partner relationship with regular engagement
- Engage regularly with partners to monitor and improve performance and tracking of key metrics.
- Ensuring Regular governance to discuss the KPI movements
- To be the one stop solution provider for channel and bank for renewal related queries
- Co-ordination with cross functional teams for new initiatives and projects to meet the business outcomes
- Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

1. Knowledge of MLI process and systems
2. Strong channel partner management skills
3. Bent of resolving customer issues/concerns

Measures of Success

- Collections target achievement (Persistency & RI)
- Maintain & enhance all Input parameters
- Audit Management
- Ensure training coverage
- Monthly/Regular Governance
- Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience

- Graduate /Post Graduate
- Knowledge of Insurance and related processes
- Preferably 5-6 years of experience

Role:Zonal Sales Manager (B2C)

Industry Type:Insurance

Department:Sales & Business Development

Employment Type:Full Time, Permanent

Role Category:Retail & B2C Sales

Education

UG:Any Graduate

PG:Any Postgraduate

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