IT Technical Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India beBeeApplication Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Trading Application Support Engineer

We are seeking a skilled professional to join our team as a Trading Application Support Engineer. This role involves managing large-scale projects, troubleshooting complex technical issues, and ensuring system performance and uptime through proactive support and documentation.

Key Responsibilities:

  • Perform the Beginning of the Day (BOD) process by managing jobs, servers, conducting sanity testing, and resolving errors.
  • Execute UAT and sanity testing for applications and handle migration activities.
  • Provide technical troubleshooting and root cause analysis via log and data analysis.
  • Acknowledge and track incident tickets to resolution, ensuring timely closures.
  • Log, categorize, and prioritize bugs/alerts using tools like Kibana and Instana.
  • Coordinate with Server Ops, Linux Admins, and DBAs for seamless operations.
  • Create dashboards for real-time monitoring and maintain system health.
  • Conduct QA and testing, track bugs, and ensure resolution across stakeholders.
  • Proactively monitor systems, address alerts, and maintain application uptime.
  • Document issues and remediation efforts, obtaining RCA sign-offs as needed.

Requirements:

  • Operating Systems: Linux, Windows
  • Cloud Platforms: Microsoft Azure, AWS
  • Databases: MySQL, MongoDB
  • Tools: Kibana, Instana (monitoring)
  • Strong analytical and troubleshooting skills
  • Effective communicator across technical and non-technical teams
  • Ability to multitask and adapt in a dynamic environment


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