Key Customer Support Role

1 week ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 15,00,000

Job Overview

We are seeking a talented professional to join our dynamic team as a Customer Support Executive.

The ideal candidate will be responsible for providing exceptional customer experiences, resolving product-related issues, and collaborating with cross-functional teams to achieve business objectives.

  • Customer Interaction: Manage customer inquiries across multiple channels, ensuring timely and effective resolutions.
  • Product Assistance: Provide accurate product information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Product Knowledge: Develop deep expertise in the company's platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.

Requirements

  • 2-6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

Benefits

  • Join a dynamic team passionate about customer success and growth.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.

What We Offer

  • A supportive work environment that fosters growth and development.
  • Ongoing training and education opportunities to enhance skills and knowledge.
  • A competitive compensation package and benefits program.

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